Refund and Cancellation Policy

Refunds on the concierge service

You may request a refund of the Concierge Application Process ($95.00 one-time) and the White Glove Service ($35.00 one-time) within 30 days of purchase.

When a refund is refused: once the email containing your digital DSSP260 application has been sent, the service has been delivered and a refund may be refused. A refund also voids the application we prepared; you agree to destroy any copies.

How to request one: email support@concealedcertifiedusa.com or call (855) 200-2686 (Monday to Friday, 9:00 am to 5:00 pm Eastern) with your order number. Approved refunds go back to the card used within 5 to 10 business days.

Cancelling the Advanced Training Videos subscription

The subscription is $19.00 per month and renews automatically until you cancel. Cancel any time:

• 1.Online at https://concealedcertifiedusa.com/cancel (two clicks).
• 2.By phone at (855) 200-2686.
• 3.By email to support@concealedcertifiedusa.com.

A cancellation takes effect immediately and stops the next renewal. Charges already made for the current month are not refunded. You receive a cancellation confirmation by email.

Holster orders

The holster ships by USPS Express within 1 to 2 business days of a successful order and a tracking number is emailed to you. Return an unused holster within 30 days of delivery for a refund of the item price; contact us first for the return address.

Gift links

Gift and pre-paid White Glove links are refundable within 30 days of purchase if they have not been redeemed.